Shipping Policy

Shipping & handling

We provide international delivery to most regions worldwide through recognized logistics partners and shipping carriers.

Orders are usually processed within 1 to 2 business days after payment confirmation and validation of the delivery details. Processing times may vary during holidays, promotional periods or high-volume periods.

Order tracking

When your order ships, a tracking number may be sent by email as soon as it becomes available. Tracking updates are provided by the carrier and depend on the carrier's systems.

Tracking information can take a few days to appear. If it does not update immediately, this does not necessarily mean that your package has not been shipped.

Shipping fees

Shipping and handling fees are calculated at checkout and displayed before order confirmation. Where required by law, applicable duties, taxes or import-related fees may be payable by the recipient.

Estimated delivery times

The following estimates are provided in business days and do not constitute a guaranteed delivery date. They may vary depending on destination country, customs checks, local carriers and busy periods.

For customers in the European Union, if your purchase does not arrive within 30 calendar days, please contact Customer Support so we can review the situation and provide the appropriate next steps.

We are not responsible for delays caused by customs, natural events, carrier transfers, strikes, local additional fees or circumstances beyond our control.

Damaged items

If your order is delivered damaged, please contact our Customer Support team through the Contact page. You may be asked to provide clear photos of the item and its packaging.

Applicable terms

This policy is provided for informational purposes. The full rules governing purchases, delivery, cancellation, returns and refunds are set out in our Terms of Use and Returns and Refunds Policy.